Terms and conditions

1. Who we are

This online store, Tech Store Europe, is operated by RL Trading B.V., Krekel 11, 3766 HJ Soest, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 32091603, VAT number NL810943517B01. Email: info@techstoreeurope.com.

2. These terms

These terms apply to every order placed through this website. If you are a consumer, nothing in these terms takes away the rights you have under the mandatory consumer law of the EU or of the country where you live.

3. Prices

Prices are in euros and include the VAT of the country you ship to. Delivery costs are shown separately at checkout before you pay. If a product is listed at a price that is clearly wrong, we will tell you before dispatch and you can choose to cancel for a full refund.

4. Your order and the contract

When you place an order you make an offer to buy. The contract is formed when we confirm your order by email. If a product turns out to be unavailable, we will tell you as soon as possible and refund any payment for it within 14 days.

5. Payment

You pay at checkout using one of the methods shown. Payments are processed by our payment provider; we do not receive or store your full card details.

6. Delivery and risk

We deliver to the address you give us, as described on our Shipping page. The goods are our responsibility until they are delivered to you or to a person you have named.

7. Right to cancel

Consumers may cancel within 14 days of receiving the goods and return them free of charge, as set out on our Returns and refunds page, which also contains the model cancellation form.

8. Legal guarantee

Products are covered by the legal guarantee described on our Warranty claims page. Any manufacturer warranty is in addition to it.

9. Liability

We are liable for losses that are a foreseeable result of our failure to meet these terms. Nothing in these terms limits liability that cannot be limited by law, including liability for intent, gross negligence or under mandatory consumer law.

10. Business customers

If you buy in the course of your business, these terms apply, but the statutory right to cancel does not, and the legal guarantee applies as provided by Dutch law for business purchases.

11. Complaints and disputes

If you are unhappy with anything, email info@techstoreeurope.com. We aim to respond within 14 days. If we cannot resolve your complaint, you can get free advice from the European Consumer Centre in your country (ECC-Net).

These terms are governed by Dutch law. If you are a consumer living in another EU country, you keep the protection of the mandatory law of that country, and you may bring a claim in the courts of the country where you live.

12. Changes

We may update these terms. The version that applies to your order is the one shown on the website when you placed it.

Last updated: 18 October 2026